Last updated: 29 September 2026
This policy describes the current static website. Orders and messages entered through the forms are local demonstrations; a real purchase must be arranged directly with the business.
01. Policy overview
NIHARIKA SILK FACTORY aims to make delivery arrangements clear before a real purchase is accepted. This Shipping Policy explains the information needed to discuss fulfilment, how an address should be provided and what to do if a delivery issue arises.
The website’s checkout is a demonstration and does not send orders or create shipments. A local order reference does not mean the factory has received your selection. Please contact the business separately to confirm a real purchase and its delivery arrangements.
02. Order confirmation before processing
Before processing a real order, the team must confirm the chosen product, colour, size or fabric length, availability, agreed price and destination. If a product needs preparation or a requested detail cannot be supplied, that should be discussed before acceptance.
Adding an item to the cart does not reserve stock. Completing the demonstration order form does not start production or packing. Retain the correspondence that confirms the actual order so there is a clear record of what has been agreed.
03. Destination and serviceability
Delivery availability depends on the complete destination and the services available for that location. A six-digit Indian PIN code helps identify the area, but passing the website’s PIN format validation does not verify that delivery is available there.
Do not assume that Cash on Delivery, delivery to a particular type of address or delivery outside the usual service area is available. Ask the team to confirm destination eligibility before finalising a real purchase. This website does not claim nationwide or international delivery coverage.
04. Providing a complete address
Provide the recipient’s name, house or flat number, building details where relevant, area or street, city, state and correct PIN code. A useful landmark may assist delivery. Check spelling, building identifiers and whether the address can receive a parcel during the agreed delivery arrangements.
If special access conditions apply, discuss them before dispatch. Do not assume that an optional note in the static checkout reaches the business or a delivery service. Any necessary delivery instruction must be included in the separate accepted order correspondence.
05. Delivery charges and final payable amount
The website shows a product subtotal and an illustrative total. Delivery is marked as requiring confirmation because no live delivery quotation is calculated. A displayed catalogue total is not a promise of free shipping or a final delivered price.
Any delivery charge, applicable tax or other agreed fulfilment cost should be communicated before acceptance of a real order. If an additional cost becomes necessary because of an agreed change, the revised arrangement should be clarified before proceeding.
06. Processing and dispatch estimates
The expected processing time for a real order will depend on stock, product preparation and the final confirmation of details. If an estimate is available, the team will communicate it during the order discussion. There is no guaranteed dispatch period stated by this static website.
Please let the team know if the item is intended for an event or a particular date before agreeing to the purchase. A requested arrival date is not a delivery guarantee unless the business has expressly accepted that commitment.
07. Transit and delivery communication
Transit estimates, where provided, begin from the actual dispatch arrangements and may differ from processing estimates. A reference generated by this demonstration is not a courier tracking number and cannot be used to locate a shipment.
The website does not include live parcel tracking or identify a confirmed courier partner. For a real shipment, ask the team what dispatch information will be shared and how to raise an enquiry if the expected delivery communication is not received.
08. Address corrections and order changes
If you discover an address error, contact the team as soon as possible with the details of the separately accepted order and the corrected information. Changes may be possible before dispatch, but should not be treated as confirmed until acknowledged.
After dispatch, a change or redirection may be limited by the delivery arrangements. Additional costs, delays or service restrictions may apply and should be discussed. Changing an address in the browser’s demonstration form does not update an accepted real order.
09. Delays outside the expected schedule
Weather, transport disruption, local restrictions, holidays, access difficulties and recipient availability can affect delivery. If the expected schedule changes, contact the team using the details from your actual order correspondence.
We do not invent a guaranteed delivery window or automatically offer a particular remedy through this website. The circumstances and any agreed commitments should be reviewed individually, while preserving rights that apply to the real purchase.
10. Unsuccessful delivery and redelivery
A delivery attempt may be unsuccessful if the address is incomplete, access is restricted or the intended recipient is unavailable. For a Cash on Delivery purchase, the agreed payment arrangements may also need to be in place when the parcel is delivered.
If you learn that an attempt has failed, contact the team promptly to discuss the next steps. Do not assume automatic redelivery or cancellation. Any proposed redelivery, return-to-sender arrangement or additional charge should be clarified before action is taken.
11. Receiving and checking the parcel
When a real parcel arrives, check the packaging and the supplied items against the accepted order when reasonably possible. If there is visible damage, missing content or an incorrect product, retain relevant packaging and take clear photographs to help explain the issue.
Contact the team with the purchase details and a description of the problem. The Return & Refund Policy explains how to raise a request. This guidance is intended to assist review and does not make photographs or original packaging a condition that overrides applicable rights.
12. Shipping assistance
For serviceability, address changes, dispatch questions or delivery concerns, email contact.niharikasilk@gmail.com. Include your name, details of the actual accepted order and the information needed to understand the issue. Avoid sending payment passwords or other sensitive financial information.
Our business is based at Bathan Samaray Satra, near Samaray Satra, Sualkuchi, Guwahati, India — 781103. Use the Contact Us page for current contact details. The website enquiry form is a local demonstration and does not deliver your message.
Need clarification?
We encourage you to ask about any detail before arranging a purchase. contact.niharikasilk@gmail.com
Contact Us